Customer Service Agent

Location: Ketchum, ID

Department: Customer Service

Type: Full Time

Min. Experience: Entry Level

You are the front line for managing customer service requests received through phone, mail, live chat, email, or web, and we are building the best team in the area! SCOTTeVEST (www.scottevest.com) is the world's most innovative travel clothing company, based in Ketchum/Sun Valley, Idaho. We are famous for the many hidden pockets found in all of our clothing, and for our patented Personal Area Network (PAN) that manages headphone wires in jackets, vests, shirts, and hoodies. As a leader in our industry and due to our fantastic location, we have close ties to the outdoor industry as well. We are one of the first clothing lines launched online, have been selling direct-to-consumers on the web for the past ten years, and were recently named one of Internet Retailer Magazine's Hot 100.

We are building out our team to handle all the standard CS tasks and more, like processing orders, contacting customers and handling cases. BUT, we are also pro-active and have a great program to reach out to our customers to ensure they receive the personal attention they deserve. We are committed to providing world-class service, and our Customer Service department is at the heart of that commitment.

To get it done, you will need to be a great communicator, a great listener, very detail oriented, and "get" what our brand is all about. A Bachelor's degree and the right attitude for the job is needed, along with the ability to work through problems with customers in a constructive manner. Our business is based online, so knowing your way around a computer (email, live chat) and being comfortable on the phone is very important.

Benefits: At SCOTTeVEST, we understand that our past accomplishments and future achievements are directly connected to the individual successes of our people. We focus on the people in our company and provide numerous benefits to contribute to employee happiness, which include but are not limited to:

  • Company lunches every Friday
  • Twice weekly, in-house boot camps
  • Weekly massages
  • POWDER DAYS when we get at least 8 inches of snow
  • An open tab at the Cellar Pub, when accompanied by two or more employees
  • Employee anniversary parties
  • Bring your dog to work

We are also proud to offer a competitive compensation and benefits package including company paid health, vision and dental insurance (employee only), Life Flight Insurance, competitive 401(k) with match, and paid holidays and vacation.

We encourage our employees to utilize the outdoor activities in our community (Ketchum/Sun Valley, Idaho). Here you will never need to travel for a ski weekend again! Our office is in full view of one of the premier ski mountains in the United States. The Wood River Valley also offers an endless array of hiking and biking trails, some of which literally start around the corner from our office!

In your cover letter, please tell us why you would be PERFECT for this job, and also identify 1- 2 things about our website that strike you as good and/or bad (and why). We look forward to hearing from you!

Please submit a resume, cover letter and a video introduction.  You may also email them to jobs@scottevest.com, but it is more convenient for us if you use the form.  You must include your willingness to relocate to Ketchum/Sun Valley, ID and your salary expectations in your first communication to be considered for this position.  We would love to hear your opinion about our products too!

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